Privacy Policy

Please read this Privacy Policy carefully, as access to this site implies that you are aware of and accept the conditions contained herein.

Sodadetour – agencia de turismo is the entity responsible for collecting and processing personal data and may, within the scope of its activity, use entities subcontracted by it for the purposes indicated herein.

Personal data is any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

What is personal data?

Personal data is any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

What personal data is collected and processed?

The collection and processing of the following personal data, among others: name, telephone number and email address.

The company assumes that the data has been provided by the data subject or that they have given their authorization and assumes that it is true and up to date.

– How is your data collected?

– Personal data can be collected by the following means:

1. E-mail;

2. Website;

3. Telephone calls;

4. In person;

5. Through applications (“apps”) installed on mobile devices.

The data collected is processed and stored in computerized form and in strict compliance with personal data protection legislation, being stored in specific databases created for this purpose. 

Some of the personal data collected on the website must be filled in and, if this data is missing or insufficient, the company may not be able to provide you with the services or information you have requested. In each specific case, we must inform you of the mandatory nature of providing the personal data in question.

In accordance with the Data Protection Principles, we may only process your personal data for specified purposes and if we have a legal basis for doing so. The company uses your data for the following purposes and on the following grounds:

I. On the basis of the service contract you have entered into with us, we process your data for the purposes of:

1. Managing the contractual relationship for the services provided by the company,

2. Purchase of vouchers and tourist experiences;

3. Invoicing and verification of means of payment;

4. Lost property; and

5. Customer support.

II.  Because we are involved in pre-contractual procedures, we process your data for the purposes of:

a. Requests for quotes and information;

b. Booking and reserving services; and

c. Recruitment.

III. To fulfil legal obligations, we process your data for the purposes of:

a. Complaints management; and

b. Compliance with other legal or regulatory obligations.

IV. Because you are our customer and we have a legitimate interest in wanting to provide you with an increasingly better service, we process your data for the purposes of:

a. Analyzing and responding to suggestions;

b. Carrying out satisfaction questionnaires;

c. Contact diary;

d. Sending a newsletter; and

e. Marketing actions.

V. Based on your consent, we process your data for the purposes of:

a. Sending you a newsletter (if you are not our client); and

b. Sending marketing campaigns (if you are not our client).

– With whom is your data shared?

– The data collected and held by Sodadetour – agencia de turismo may be passed on, with respect for the duty of confidentiality and the principle of the purpose for which it was collected, to the following entities:

– Entities in the group in which Sodadetour – agencia de turismo is a member:

– Judicial or administrative authorities, in cases where this is compulsory;

– Recruitment and selection companies;

– Subcontractors who will process the data on behalf of Sodadetour – agencia de turismo and in accordance with the purposes determined by the latter.

COOKIES

“Cookies” are small pieces of information that can help identify your browser and which can store information such as user settings and preferences.

Sodadetour – agencia de turismo may store cookies on your device in order to personalize and facilitate browsing as much as possible, but these cookies do not provide references or personal data about the User.

For more information, please read our Cookie Policy.

– What are your rights?

– Under the terms of the legislation on Personal Data Protection, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data.

– You can also lodge complaints with the National Data Protection Commission.

We also give you the right to withdraw consent (non-customers) or object to the use (customers) of the data provided for marketing purposes, for sending informative communications or for inclusion on lists or information services. If you did not do so when the data was collected, you can send a request later.

Exercise of these rights should be done via the following email address – https://www.cnpd.cv/

How long is your data stored for?

– The period of time for which data is stored and retained varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, the data will only be stored and kept for the minimum period necessary for the purposes for which it was collected or your data will be processed securely?

– is committed to guaranteeing the protection of the security of your data. To this end, it has adopted various technical and organizational security measures in order to protect the personal data you provide against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.

– Notwithstanding the security measures practiced by the company, the user must adopt additional security measures, namely ensuring that they use equipment and a browser that is up-to-date in terms of security and properly configured, with an active firewall, antivirus and antispyware, and making sure that the sites they visit on the internet are authentic, avoiding websites whose reputation they do not trust.

– The data will be processed at a later date, after which it will be deleted.

Communications

You recognize that you may communicate User data as part of the merger, acquisition and/or incorporation processes in which you find yourself, and that such communication is not considered to be a transfer of data to third parties, nor is there any subcontracted processing.

It may also transmit data to third parties in the context of investigations, enquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by a court order.

Social Networks

Your contribution is very important to us and that is why we use social networks as tools for learning about and getting closer to our customers, so that we can provide you with the best experience and service as a customer of our company.

We therefore use social media for the following purposes:

a. Sending private and direct messages, through the respective social media channels, to answer any questions you may have about our service;

b. Sharing your experiences with our services by publishing testimonials and photographs;

c. Social Listening, which allows us to identify, analyze and respond to suggestions and interactions you have with the company on social networks, creating commercial profiles in order to create content that is of interest to our customers;

d. Complaints management;

e. Publicizing and managing your participation in contests and competitions.

We may collect your user ID or other data that is necessary for the purposes listed, and the extent of the data collected always depends on the activity in question.

We are not responsible for the public sharing of any personal data by the data subject on our social networks.

The use of social networks may involve the transmission of data to social network service providers, which may be outside national territory. Please note that each social network has its own privacy policy, different from the others, which you should consult.